faqs

We deliver to the United Kingdom and Ireland.

For orders to Australia, New Zealand and USA please use our dedicated website: itchybabyco.com.au

Once you place an order, you will receive an email confirming your order details, and that your order will be packed and sent out the next business day.

• All orders placed before midnight (GMT) will be processed and dispatched the next business day.
• Your order will be sent by Royal Mail.

First Class Mail – if you have selected the First Class shipping option, delivery is 1-2 full business days after your order has been dispatched.

All orders above £30 are FREE

We also offer First Class Mail for £3.25 and Second Class Mail for £2.75 for orders under £30.

Once you place your order, you will receive an email confirming your order details and that your order will be packed and sent out within 2 business days.

Orders are processed and leave from our warehouse on our dispatch days which are Mondays, Wednesdays and Fridays. All orders, including express post, will be processed at 4pm (Sydney time) the day before our dispatch days. E.g. an order placed after 4pm Sunday will be dispatched on Wednesday.

When your order has been sent out with DHL, you will receive a dispatch email. This email confirms that your order is on its way to you.

Your order will be sent by Express International Shipping with DHL and you will receive a tracking number. It does take a while for tracking to register in the system with Australia Post, so please wait a day or so before you try to track your order. Your order should arrive within 3 to 8 full business days following your dispatch email.

FREE express courier international postage on all orders $50+AUD

Otherwise, there is a flat rate postage of $9

Customs duties and taxes. Good news! In most cases, no additional customs duties or GST will be payable on your order. Using the New Zealand Duty Calculator, your order with us would need to be over $285NZD to have customs duties or taxes imposed. However, in the event that your shipment attracts customs duties and taxes, you are required to pay these.

When a product is on backorder (out of stock), we will list the expected delivery date next to the item you are ordering.

If your order contains multiple items, we will ship your order once all items are in stock.

If you would like your order to arrive as a split order, please email us at [email protected] so we can arrange this.

Our returns and refunds policy can be found here

Visa, Mastercard, Paypal 

To get in touch, please email [email protected]

It means so much to us when you take the time to review our products. Thank you! Our products are formulated using natural ingredients for dry skin, to protect, nourish and strengthen the skin’s barrier and our therapeutic product is formulated for symptoms of mild eczema and itchy skin. We are so happy and are motivated so much by hearing how well our products have worked for many people, but everyone’s skin is different and what works well for one person might not for another. 

Using a downward motion rub the moisturiser into the skin three times a day or as you need to. The most important time to moisturise is straight after the bath while your little one’s skin is still damp – this locks the most amount of moisture into the skin. It can take a few minutes to melt into the skin while it forms a barrier to trap the body’s natural oils and boost hydration.

Active Ingredients: Oatmeal colloidal 100mg/g, Coconut oil 150mg/g
Excipient Ingredients: Shea butter*, White beeswax*, Carnauba wax*, d-alpha-Tocopheryl acetate (vitamin E)*, Medium chain triglycerides (derived from coconut oil)*
*denotes natural or naturally derived ingredient
Preservatives: Contains Benzyl alcohol, Sodium dehydroacetate (EcoCert)
If symptoms persist talk to your health professional. Always read the label.Suitable for all ages from six months
Product indications: symptoms of mild eczema and itchy, dry, irritated skin

Itchy baby moisturiser is suitable from six months. Our eczema moisturiser (150g) is a nourishing ointment to relieve symptoms of mild eczema and itchy, dry, irritated skin. Active Ingredients: Oatmeal colloidal 100mg/g, Coconut oil 150mg/g Preservatives: Contains Benzyl alcohol, Sodium dehydroacetate (EcoCert) . If symptoms persist, talk to your healthcare professional. Always read the label.

Absolutely!

Unlike many other moisturisers, there are no nasties and fillers in it to go on our little one’s bodies and faces. So, like nature, the natural ingredients which make up our moisturiser can be more easily affected by temperature changes. The other reason you might need to squeeze a little more than usual is that again unlike many other moisturisers, our natural moisturiser is not filled up with lots of water. This means a little bit goes a long way. It also means that the barrier it leaves on the skin will trap moisture for a much longer period of time to keep the skin really well hydrated. Once the moisturiser is in your hands, it melts beautifully at body temperature to be absorbed well into the skin. To make it easier, just twist the lid off the tube.

In NSW, Australia. We are proud to be a 100% Australian-owned business.

No, never.

As with all products which contain natural, or naturally derived ingredients, there is a possibility individuals may have a reaction. This is why we recommend to patch test all of our products before using them for the first time – test on a small area of skin and wait 24 hours to ensure no irritation occurs.

It really depends on the size of the area you are using it for and the number of times a day you need to apply it. One thing is for sure, unlike many other moisturisers, with our itchy baby moisturiser a little bit goes a long way!

Itchy baby co.™ products are natural products made from raw, unprocessed ingredients, without additives and stabilisers. Due to this the consistency and smell of our products can vary slightly as we aim to do the best we can for our children’s skin. You might see some soft granules in our moisturiser due to our raw, unprocessed ingredients which should melt into the skin at body temperature.

Our soaks are quick and easy to use. They do the work.

Watch our short video or follow the instructions below:

Run a luke warm bath, while the water is running add 2 heaped scoops of itchy baby bath soak into the tub using the spoon provided (if using a baby size bath add only 1 heaped scoop)

Stir the bath water with your hand to help dissolve itchy baby bath soak and check the temperature of the water

Soak baby in the bath for 10 minutes

Take baby out of the bath with care as bath and baby will be slippery from itchy baby bath soak’s nourishing goodness

Gently pat baby dry with a soft towel

For a happy baby use itchy baby bath soak in your baby’s bath every day

We use only the best ingredients. Read more about our ingredients here

Each soak has the same natural colloidal oatmeal base, with slightly different additional ingredients.

Natural oatmeal bath soak with marshmallow root contains organic marshmallow root powder which helps nourish your little ones skin.

Natural oatmeal bath soak with organic coconut contains organic coconut flour in addition to Natural Colloidal Oatmeal. Coconut is known for having properties which target itchy skin. The soak also has a slight coconut smell which will leave your baby not only with happy skin but also sweet-smelling skin.

Please have a read through our shop page for a full ingredient list.

itchy baby co.™ products are safe for use by all ages, but for babies less than three months we recommend you check with your health professional first. We always recommend to patch test first to check for any allergies to natural ingredients.

Absolutely!

In Sydney, Australia. We are proud to be a 100% Australian-owned business.

Each packet of itchy baby bath soak is about 8-10 baths. Even more if using a baby-sized bath.

Our soaks can be used in your baby’s bath every day. The more often and regular the soak is used, the more effective it will be. For happy skin, use itchy baby bath soak in your baby’s bath every day.

As with all natural products, there is a possibility individuals may have a reaction. This is why we recommend to patch test all of our products before using them for the first time – test on a small area of skin and wait 24 hours to ensure no irritation occurs.

itchy baby bath soak will not reduce the effectiveness of other skin care products

Yes! Mix one scoop of bath soak in a small bowl of lukewarm water. Toward the end of of the shower dip a face cloth into the bowl and pat onto the skin. Leave for a few minutes and then rinse off. Gently pat dry

Different products work for different people. Our customer feedback says that generally babies should start seeing happy skin within two weeks (or about 10 baths).

The soak comes in resealable bag. Please firmly re-seal the bag after each bath, and store in a dry, cool place.

Avoid getting water inside the bag as this will take away some of the nourishing goodness by causing the bath soak to harden.

Once the soak is open, keep the spoon dry and outside the bag

Twist lid in anti-clockwise direction to unlock safety mechanism. Pump a small amount of oil onto the tips of your fingers and massage directly onto baby’s damp scalp until oil begins to be absorbed. Allow oil to soak into scalp – do not rinse. Twist lid in clockwise direction to lock.

We use only the best ingredients. Read more about our ingredients here

itchy baby co products are safe for use by all ages, but for babies less than three months we recommend you check with your health professional first. We always recommend to patch test first to check for any allergies to natural ingredients.

Absolutely!

In Sydney, Australia. We are proud to be a 100% Australian-owned business.

As with all natural products, there is a possibility individuals may have a reaction. This is why we recommend to patch test all of our products before using them for the first time – test on a small area of skin and wait 24 hours to ensure no irritation occurs.

No, never. We are only tested on real babies! 🙂

Squeeze onto your fingers and smooth a generous layer over the affected areas of the skin. Leave the mask to sit on the skin for a few minutes – don’t rub it on. Then gently pat off with lukewarm water and immediately moisturise with itchy baby co. moisturiser. We recommend using itchy baby co. face mask every second day and then weekly to keep the skin nourished and hydrated.

Yes, you can. itchy baby co.™ natural face mask will help you target areas of the body which need extra hydration and moisture. Just follow the same directions as if you were using it on the face.

water (aqua), colloidal oatmeal (avena sativa), vitamin E (d-alpha-tocopherol), olivoil emulsifier [ecocert], dermosoft GMYC (natural preservative)

itchy baby co.™ natural face mask is suitable for ages three months and over. For bubs less than three months we recommend checking with your doctor first as newborn skin is very sensitive, even to natural products.

Absolutely!

In Sydney, Australia. We are proud to be a 100% Australian-owned business.

Yes, we recommend you patch test all itchy baby co.™ products before you use them. Some people can react to natural products. To patch test our products, test on a small area of skin and wait 24 hours to ensure no irritation occurs.

No, never. We are only tested on real babies! 🙂